We take our responsibilities with how we handle your personal information very seriously. As such, we keep under constant review the information we collect to ensure that it is secure, necessary, and processed lawfully under UK GDPR and EU GDPR. When information no longer needs to be stored, we will remove it from our systems.
This document relates to ___, who will ultimately be the data controller of this information.
Information about your business such as your current website, what you do, and where you are located.
How you arrived at our website such as by clicking on one of our adverts or a link from another site.
Your usage of our website such as the pages you looked at.
Any special offers you have been given so we can ensure that when we quote you the offer is automatically applied.
Recordings of calls and live chat conversations allowing us to verify details and for training purposes.
In the case of current customers, we store information about your usage of our website management system such as the features you have used.
We store information about how people use the websites built on our platform.
We may also collect technical data such as IP address, browser type, and device information where required for security, analytics, and service improvement.
We only process your personal data where we have a lawful basis under UK GDPR and EU GDPR, including contract, legitimate interests, consent, or legal obligation.
The information we store allows us to provide an accurate quotation for your requirements.
Website usage information and information about how you arrived at the site allows us to optimise our website to provide the easiest process for you to find what you are looking for.
Knowing the ways people arrive on our site helps us make better use of our marketing spend so we can avoid ineffective ways of promoting our business and therefore keep our prices down for you.
Your contact information is required so we can send you information about your services e.g. billing, new features.
Management system usage information helps us identify issues and improve the way our services run.
Information about your website visitors is stored by us so we can investigate any issues and provide you with data about your website users such as traffic information.
We store your information on secure servers located within the UK or EU, provided by trusted hosting providers such as Amazon Web Services.
All traffic between our website and you is encrypted using SSL/TLS connections, meaning data cannot be intercepted during transmission (e.g. when you log into your account).
The data is physically secured within secure data centres operated by our hosting providers.
Access to your information is limited to only essential authorised personnel.
We also apply appropriate technical and organisational security measures in accordance with GDPR requirements.
Information we collect is only shared with third parties acting as data processors and only for the purpose of providing our services.
This includes services such as email delivery providers, analytics providers, and hosting infrastructure providers. These third parties are contractually required to comply with UK GDPR and EU GDPR and may only process data on our instructions.
We will never sell your personal data or share it with third parties for their own marketing purposes.
For email marketing, we may use a service such as Mailchimp or equivalent. We may include information such as the services we provide to ensure relevant communications are sent to you.
The information is held by ___, which includes all its current and future brands and subsidiaries.
To enable your website functions to work correctly, some information is stored by our platform on your behalf. In some cases, this may include personal data of your website visitors.
In these cases, you act as the data controller and we act as the data processor. You are responsible for ensuring you have the appropriate legal basis and privacy notices in place.
You can read more about this on our “what we store” page.
If you close your account, we may retain certain data such as:
Your past communications
Contact details
Content from any services we have provided to you
We retain this data under lawful bases such as legitimate interests and legal obligations for purposes including:
Allowing restoration of services if requested
Locating account history if required e.g. if you later make an enquiry
Getting in touch with you such as letting you know you have a credit balance
Training and service improvement
Legal and regulatory compliance
Under GDPR, you have the right to request erasure of your personal data (“right to be forgotten”), subject to certain legal exceptions.
To request the removal of your personal data, please follow these steps:
Contact Us: Send an email to hello@___ with the subject line “Data Removal Request”.
Provide Details: Include your full name, contact information, and a description of the data you wish to be removed.
Verification: For security reasons, we may need to verify your identity before processing your request.
Upon receiving your request, we will:
Confirm receipt of your request within 7 business days.
Review and process your request within 14 business days (or within statutory GDPR timeframes where applicable).
Notify you once your data has been removed or if any exemptions apply.
Some data may need to be retained for legal, regulatory, or legitimate business purposes under GDPR. In such cases, we will inform you of the specific reasons why certain data cannot be deleted.
Removing your data may affect your ability to use certain features of our services.
Like most websites, this website uses cookies in accordance with UK PECR and GDPR requirements. You can find information about cookies and how we use them below.
Cookies are small files stored in your web browser to help the website interact with you. Without cookies, every time you visit a new page the website may treat you as a new visitor. This would mean, for example, that shopping baskets or login sessions may not function correctly.
If you would like to read more about cookies in general, Wikipedia has a detailed article.
You can block or delete cookies via your web browser settings. Instructions vary depending on your browser and can be found via your browser’s help documentation.
Please note that blocking cookies may result in reduced functionality or unexpected behaviour on the website.
We may use the following types of cookies:
A cookie to retain your username to make it easier to log into our management system.
Cookies which store click IDs for traffic arriving from marketing sources.
Cookies relating to live chat so you can continue conversations across pages.
Cookies to ensure you retain special offers and that we can apply them to your quotes.
Cookies used by analytics tools such as Google Analytics to monitor website usage.
Third-party services may also set cookies. As these services may change over time, this list may not always be exhaustive. We regularly review and audit cookies used on our website.
Your website may generate cookies required for core functionality such as login sessions, form handling, or user experience improvements.
