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When going to contact our team you should have a rough idea of what your looking for. We will need some basic information from you for example, whats your brand? What are you selling? Are you selling anything at all? If not do you have another idea in mind? etc.
Based on the information that you give us during the initial meeting it will influence the first design we do for you, this is the stage where nothing is set in stone, this is just the start of the building process!
After the first iteration if you dislike anything/want something added/or slight tweaks feel free to tell us so we can get you to a point where you are happy with the design! This will lead to another iteration of your designs.
This will be the final design that we show you based on our meetings and designing process, getting to this point may take a few weeks up to a few months depending on what you want to see and create.
Our website design service includes custom design, mobile optimisation, contact forms, basic SEO setup, and a fully responsive layout tailored to your business.
Most standard websites take between 2–6 weeks depending on the size, functionality, and how quickly content and feedback are provided.
Yes. Every website we build is fully responsive and optimised for desktops, tablets, and smartphones.
Absolutely. We can build your site with a user-friendly content management system so you can update text, images, and pages yourself.
Yes. We create bespoke website designs tailored to your brand, goals, and target audience rather than relying solely on generic templates.
Yes. All websites are built using SEO best practices including fast loading speeds, mobile responsiveness, and search-engine-friendly structure.
Yes. We can modernise outdated websites, improve user experience, and enhance overall performance and design.
We typically need your branding, content, images, examples of websites you like, and a clear understanding of your goals.
Yes. We can assist with professional website copywriting if you need help creating engaging content.
We offer ongoing support, maintenance, hosting, and SEO services to keep your website secure and up to date.
Modification requests can include text edits, image changes, layout adjustments, adding sections, updating products, and minor functionality updates.
Each payment includes up to 10 modification requests.
Most updates are completed within a few working days depending on complexity.
Unused requests do not roll over unless otherwise agreed in your package.
Yes. Multiple changes can be submitted together and counted individually based on the work involved.
Yes. We can update text, images, blog posts, and product information.
Yes. New pages can be added as part of your modification requests or quoted separately if larger in scope.
Additional work can be quoted separately or added to your next package.
Minor design changes are included. Larger redesign work may require a separate quote.
No. Simply send us your requested changes and we’ll handle the technical side.
Website maintenance includes updates, security checks, backups, plugin updates, monitoring, and general website upkeep.
Regular maintenance helps keep your website secure, fast, and functioning correctly.
We recommend at least bi-weekly maintenance for most business websites.
The main difference is how frequently updates and checks are carried out.
Yes. Regular backups are included to help protect your website data.
Yes. Keeping software and plugins updated reduces security vulnerabilities.
Yes. Regular optimisation and monitoring can help improve speed and reliability.
We investigate and resolve issues as part of your maintenance coverage where applicable.
Yes. We can maintain third-party websites subject to review.
Yes. Cancellation terms will depend on your agreement length and notice period.
Our hosting includes server space, security monitoring, backups, and website availability management.
Yes. Every website requires hosting to be accessible online.
Yes. We handle the technical setup and management for you.
Email hosting availability depends on your selected package and requirements.
Yes. SSL certificates are included to help secure your website.
Absolutely. Hosting plans can be adjusted as your website grows.
We work quickly to investigate and resolve hosting-related issues.
Yes. Regular backups are included for added protection.
Yes. We can transfer existing websites to our hosting platform.
Managed hosting provides better support, security, maintenance, and performance without you needing to handle technical issues yourself.
SEO (Search Engine Optimisation) helps improve your website’s visibility on search engines like Google.
SEO is a long-term strategy, and results typically begin to appear within a few months depending on competition and industry.
Our packages include optimisation work, keyword targeting, technical improvements, and monthly blog content.
Regular blog content helps improve search visibility, keyword rankings, and website authority.
Yes. Effective SEO can increase targeted website traffic and improve lead generation.
Yes. We research relevant keywords based on your business, industry, and audience.
Yes. We can improve both new and existing websites.
No reputable agency can guarantee rankings, but we follow proven SEO strategies to improve visibility over time.
Yes. We can provide regular progress updates and performance reporting.
The difference is the amount of monthly optimisation time and blog content included.
We offer logo design, lifestyle imagery, branding visuals, promotional graphics, and digital assets.
Yes. We can create professional branding tailored to your business identity.
The number of concepts depends on your selected package and requirements.
Yes. Once completed and paid for, the final logo files belong to you.
We provide commonly used formats suitable for web and print use.
Absolutely. We can create graphics consistent with your current branding.
Yes. We can create graphics optimised for social media platforms.
Timelines vary depending on the project scope and revisions required.
Yes. Revision rounds are included depending on the project agreement.
Yes. We can supply designs suitable for both digital and print use.
We outsource product photography to trusted third-party photographers.
Pricing depends on the number of products, complexity, and photography requirements.
Yes. Product photography can be arranged for ecommerce websites and catalogues.
This can include plain background images, lifestyle photography, and promotional imagery.
Yes. Physical products are usually required for photography sessions.
Yes. Final images are professionally edited before delivery.
Timeframes vary depending on the project size and photographer availability.
Yes. Images suitable for websites and social media can be provided.
Absolutely. Multiple shots and close-ups can be arranged.
Simply contact us with details about your products and requirements for a tailored quote.
Yes. Most projects require an upfront payment or deposit before work begins.
We accept common payment methods including bank transfer, debit card, and credit card payments.
No. We aim to keep pricing transparent and will clearly explain any additional costs before proceeding with extra work or services.
Missed payments may result in paused work, suspended services, or website downtime depending on the service agreement.
Yes. Invoices and payment confirmations are provided for all transactions.
Cancellation policies depend on your service agreement. If a website is closed or cancelled, hosting and maintenance services will stop at the end of the agreed term unless otherwise arranged.
In some cases, services may be paused depending on the contract and type of service. Please contact us to discuss available options.
At the end of your agreement, services can usually be renewed, upgraded, adjusted, or cancelled depending on your requirements.
Yes. If hosting services are cancelled and no alternative hosting is arranged, the website will no longer be accessible online.
Some of our services operate on fixed-term agreements, such as hosting, maintenance, and SEO plans. Contract lengths and terms will always be explained clearly before you sign up.
Monthly plans may begin once work has started, as resources, development time, hosting setup, and project preparation are already being allocated to your website.
Yes. You can cancel during the build, however any completed work and time already invested may still be chargeable depending on the stage of the project.
Ongoing fees help cover services such as hosting, maintenance, security updates, support, backups, and keeping your website running smoothly.
This depends on your chosen package. Maintenance plans typically include a set amount of ongoing updates and support. You can always upgrade you package later if you need.
Though not recommended. Yes. You can transfer your website and domain to another provider if needed, subject to any active contract terms.
